Cancellation & Refund Policy

At Shatakshi Group -India every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Travel I Hotel I MICE

 

Shatakshi Group of Hotels

Cancellation policy:

Cancellation Charges are based on how many days before your booked arrival time Shatakshi Group receives your cancellation notice. These charges are a percentage of the total cost of your booked accommodation.

In the case of bookings Period within which written notice of cancellation is received Cancellation charges will be – -% of total booking price
0 – 15 days 100%
16 – 30 days 30%
Greater than 30 days 10%

However, during the peak season, the cancellation policy will be based on the terms and conditions as applicable at partnered hotels .

Travel Packages

Cancellation policy:

Cancellation Charges are based on how many days before your booked arrival time Shatakshi Group receives your cancellation notice. These charges are a percentage of the total cost of your booked accommodation.

In the case of bookings Period within which written notice of cancellation is received Cancellation charges will be – -% of total booking price
0 – 15 days 100%
16 – 30 days 30%
Greater than 30 days 10%

However, during the peak season, the cancellation policy may be based on the terms and conditions as applicable at various suppliers .

Group Departures

Cancellation policy:

Cancellation Charges are based on how many days before your booked arrival time Shatakshi Group receives your cancellation notice in mail. These charges are a percentage of the total cost of your booked accommodation.

In the case of bookings Period within which written notice of cancellation is received Cancellation charges will be – -% of total booking price
0 – 15 days 100%
16 – 30 days 30%
Greater than 30 days 10%

However, during the peak season, the cancellation policy will be based on the terms and conditions as applicable at various suppliers involved in group departure .

Accommodation/Airways/Roadways/Seaways/Activity

Cancellation policy:

Cancellation Charges are meant to be our service charge rendered by Shatakshi Group for any of the below mentioned services if booked separetly and not a package. These charges are a percentage of the total cost of your booked services to be charged from the first day when payment is received.

In the case of bookings Period within which written notice of cancellation is received Cancellation charges will be.
0 – 10 days 100 %
11 – 45 days 30 %
Greater than 45 days 10 %

Note: Cancellation policy may vary during peak seasons/ long weekend / public holidays.

Limitation & Liabilities

To the extent permitted by law, Shatakshi Group- India and its related bodies corporate, directors, employees or agents do not accept liability for:

  • any loss or damage (including specific, direct, indirect, consequential, economic loss, incidental damages, loss of profits or savings or damages for disappointment) suffered in connection with any injury, damage, death, accident, loss, delays, additional expenses or inconvenience, sickness, acts or omissions, or defaults by Shatakshi Group or any third party suppliers of tours and programmes conducted by or on behalf of Shatakshi Group whether as a result of negligence, breach of contract or misrepresentation, use of this website, mechanical failures, quarantine, weather, terrorism, re-routing, re-scheduling or act of any government authority, act of nature, force majeure or any matters over which Shatakshi Group has no control or which are not preventable by the reasonable actions of Shatakshi Group.
  • any loss or damage which is indirect, consequential or economic loss, incidental damage, loss of profits or savings or damages for disappointment suffered as a result of you booking or participating in any tours and programmes provided by which are not excluded under (i).

 

Information Technology

 

Softwares
  • Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 Days to refund the amount.
  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
  • No refunds: If the project has been completed/ uploaded on the server.
Website
  • Full refund: In cases where the project has not been started or if the initial design style has not been approved. 
  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
  • No refunds: If the project has been completed/ uploaded on the server.
Logo design / Creative design
  • Full refund: If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff.
  • Proportionate refund: In accordance with the amount of work done till the time client decides to cancel the order.
  • No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Digital Visiting Cards

No refund

Limitation of Liability

Shatakshi Group’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point point of time. Shatakshi Group is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Shatakshi Group in writing.

Applicability of the Delivery Policy

Shatakshi Group’s delivery commitment is subject to:

  • A project is not taken to be void unless the agreed upon payments are clear.
  • Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Shatakshi Group.
  • If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Shatakshi Group is not liable to follow its delivery or refund commitments.
  • There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.

Processing of Refunds

The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

And The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

Changes

Shatakshi Group may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Shatakshi Group website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at info@shatakshigroup.in

The Company

This isn’t a grow-and-flip endeavor, we’re building this business for the long haul and our goal is to be the world’s best solution for managing your team or group activity. We’re not going to burn hot and flame out.

Ready To Get Started?